Using EPR One (Shopify app)
How do I set shipping-only mode vs product + shipping?
TL;DR: In Settings toggle retail_packaging_enabled to false for shipping-only, or true to include product + shipping. You can also set shipping packaging to none.
Where do I add my LUCID and dual system registrations?
TL;DR: During onboarding or later in Settings. Registrations are required before exports.
How does material inheritance work across products, variants, and countries?
TL;DR: Master materials inherit to variants; variant overrides win; country overrides win; exclusions stop inheritance. Accept the mapping to confirm liability.
What are package presets and when should I use them?
TL;DR: Presets are reusable stacks of materials (e.g., box + tape + label). Apply to many products and update once to update everywhere.
How do bulk updates by product type, tag, vendor, or text search work?
TL;DR: Select products in the table or use bulk selectors, apply presets, and choose whether to affect overridden variants.
How do Shopify location exclusions work for 3PL/dropship flows?
TL;DR: Exclude locations in onboarding or Settings; items shipped from excluded locations are omitted from reports.
How does the validation system prevent bad exports?
TL;DR: It checks items actually sold to the destination in the period and flags missing materials or registrations before you generate reports.
How do I add manual adjustments for other platforms or offline sales?
TL;DR: After generating a report, add post-export edits, or create date-range adjustments that feed into future reports.
What export formats are available?
TL;DR: LUCID and dual system XML plus human-readable CSV for forecast, actuals, and intra-year reports.
Is my data stored in the EU?
TL;DR: Yes—app runs in Heroku EU-central and files are stored in AWS S3 EU-central. Data stays in the EU.
How do I configure shipping packaging % uplift and the material split?
TL;DR: Choose an uplift percentage and define the material split (e.g., corrugated 80%, plastic 20%). EPR One multiplies by order weights per period.
When should I enable box rules and how do they work?
TL;DR: Enable when your packing patterns are stable. Weight-based thresholds add specific materials per order for higher accuracy.
How does the retail packaging toggle impact reports?
TL;DR: When disabled, only shipping packaging is counted. When enabled, both product and shipping packaging are reported.
How do I exclude digital or specific products/variants from reporting?
TL;DR: Mark items as excluded; excluded items are omitted from reports (currently 'exclude all'). Use this for digital goods or edge cases.
How do country-specific options like reuse (DE) or recycling bonus/malus (FR) work?
TL;DR: Options appear per enabled country in the materials table. They are off by default and will be supported as more countries are added.
How do versioned material mappings and user acceptance work?
TL;DR: Your master materials map to each country's codes via versioned lists. You must view and accept the mapping; liability remains with you.
How is the dashboard compliance readiness percentage calculated?
TL;DR: It checks registrations, shipping packaging configuration, and product packaging coverage. Product coverage uses sold product count over the last 12 months.
How are live cost estimates calculated?
TL;DR: If you enter fee rates from your dual system, EPR One multiplies reported masses by those rates to estimate costs.
How is time saved calculated on the dashboard?
TL;DR: It's estimated as 6 minutes per annotated product per generated report, aggregated across your reports.
How are upcoming deadlines determined?
TL;DR: Based on your entered registrations and the standard forecast/actual/intra-year timelines, surfaced as cards on the dashboard.