Get in touch
Have questions about German EPR compliance or need technical support? We're here to help.
Contact Information
We typically respond within 24 hours during business days. For urgent technical issues, please mention "URGENT" in your subject line.
- support@epr-one.com
- Location
- European Union
All data processed in EU/EEA - Response time
- Support Hours: Monday–Friday, 9 AM–5 PM CET
Response: Within 24 hours
Before you contact us
Many common questions are answered in our Answers. You might find your answer there first.
Send us a message
Other ways to get help
Technical Support
App installation, configuration, or export issues? Include your Shopify store URL and error details.
EPR Compliance Questions
Questions about German VerpackG requirements, LUCID registration, or dual system reporting.
Note: We provide technical support for our app but cannot provide legal advice.